Legal

Support

Last updated 9 September 2026

Rosella is operated by A1Force Pty Ltd. For help with your account, a trip, billing, or the Android or iOS app, email us and we will get back to you.

Email: support@rosellatrips.com

Please include the email on your Rosella account and a short description of the issue. For Google Play purchases, include the Google account used on the Play Store. For App Store purchases, also include your Apple ID email if it is different.

Delete your account

You can delete your Rosella account at any time. Deletion is available on the web, in the Android and iOS apps, and by email if you cannot sign in.

How to delete

On the website: sign in, open Profile, and use Delete my account. Type DELETE to confirm.
In the Android or iOS app: open Profile and use Delete account. Type DELETE to confirm.
By email: write to support@rosellatrips.com from the address on your Rosella account, with the subject “Rosella account deletion”. We will verify it is you and delete the account.

What we delete

When your account is deleted we remove:

your profile (name, email, photo and other account details);
trips you own, including itinerary steps, chat, expenses and attached files;
your membership of other people’s trips and any pending invites you sent;
contacts you stored, including any children’s details you added.

Content on a trip you do not own may remain for the remaining members (for example a step or comment you added to someone else’s plan).

What we keep

A one-way hash of your email so signup credits cannot be claimed again by signing up with the same address. That hash is not used to contact you.
Records we must keep for tax, fraud prevention or legal reasons, where the law requires it.

Subscriptions and timing

Deleting the Rosella account does not cancel App Store, Google Play or Stripe subscriptions. Cancel those in Google Play (Subscriptions), the App Store, or the billing portal on the website before or after you delete.

In-app and website deletion takes effect immediately. Email requests are completed within 14 days of us confirming the account.

A1Force Pty Ltd operates Rosella. Questions: support@rosellatrips.com.